When it comes to marketing, there are two main types: business-to-business (B2B) and business-to-consumer (B2C). While both involve selling a product to a person, the approaches used to reach customers are drastically different. B2B marketing focuses on building relationships and demonstrating the return on investment of a product to a business customer, while B2C marketing has a more transactional approach and focuses on quick solutions and pleasant content. The main difference between B2B and B2C companies is their intended customers.
B2B sells to companies that resell products, while B2C sells directly to the final consumer. Amazon even offers a consumer-to-consumer (C2C) marketplace that allows some consumers to sell to others. Another key difference between B2B and B2C marketing is how long a customer is a customer. B2B businesses have a much longer lifecycle where customers stay for years and establish a relationship with the company, while B2C businesses can see many unique customers.
When it comes to decision-making, communication between companies is more open in the B2B space in order to determine whether or not it is a good option for both parties. On the other hand, B2C customers usually make their decisions based on emotion. When it comes to content, B2B marketing focuses on deepening the customer's knowledge of a product rather than playing with their emotions. Sellers at these companies will have large audiences with demographics based on who would be most likely to use their products.
Meanwhile, B2C marketing needs to show how the product or service can make life easier for consumers, save time and money, and be a valuable investment. It's important to learn, compare and contrast the qualities of B2B and B2C e-commerce before venturing into any of them. With more than 500 business customers, Marketo Engage has the expertise to help you execute a powerful acquisition strategy.